Terms

Your booking with Raglan Shuttle Limited is accepted on the following terms.

Last minute booking:

Need pick up within 24 hours from now? If you are booking at the last minute (within 24hrs from now), please call our office on 07 825 8159, or 027 825 8159 so we can check for availability.

Flight Arrivals:

Passengers on arriving flights must meet the shuttle driver as soon as possible, any delays beyond 60 minutes from the flights arrival time must be advised to the driver immediately by calling 027 825 8159. Failure to do so could mean your shuttle may have to leave without you to meet other bookings. Additional charges for excess drivers waiting time may be payable.

Flight Delays:

We are not responsible for delays outside of our control and at times there may be a waiting time at the airport for passengers and delayed flights. If your flight is delayed, we will do our best to accommodate. We monitor flight arrival times and try and support late arrivals where possible.

Public Holiday:

A $5 per passenger surcharge will be added to all adult and child fares for any transfer where the flight arrives or departs on a New Zealand statutory holiday and also for private hire bookings taken on such dates. Please note we are closed on Christmas Day, 25th December

Cancellation & Refund Policy:

Refunds will only be made subject to the following conditions:

  • Once a booking has been confirmed, a cancellation fee equal to 10% of the booking value will apply if cancelled with at least 24 hours notice prior to the collection time. Cancellations made with less than 24 hours notice of the collection time, will not receive a refund.
  • If payment was made by credit card, fees charged by the Credit Card processing company for refunding will be deducted from your refund amount.
  • If payment was made via method other than credit card, any costs associated with processing the refund will be deducted from your refund amount.

Child Restraints:

Children and infants will only be carried if you have a suitable child restraint or if one has been hired from us. These must be requested at the time of the booking.

Luggage allowance:

1 x check in bag and 1 x carry-on bag per passenger.

Excess luggage:

Maximum $10 per additional/oversize baggage/Pushbike/Surfboard/other large items. Must be pre-booked to ensure safe carriage of items in/on trailer.

What our clients say...

Hi guys,  just wanted to say a massive thanks for your amazing service on new years.  You guys r the best and this town is lucky to have your services. 

- Raglan Local